Suitable SMS and fax applications for the energy and industry sector

eCall in use

The innovative premium dairy has replaced its server-based communications solution with the cloud solution from F24 Schweiz AG. Emmi now operates a highly available system – at no extra cost. In addition, the users benefit from the easy handling. Users use the SMS and fax service for incoming and outgoing messages. The new solution is web-based and requires no software, additional infrastructure or phone lines. Thus, two fax servers including ISDN cards could be disposed of and an additional ADSL connection could be saved.

Why customers appreciate eCall

“Advice and support are always good, even with questions around the business. The switch to eCall worked because of its simplicity with users with a simple user guide.”

– Armin Roos, Head of Clients & Field Service Team

eCall in use

Our communication service supports the service scheduling of ThyssenKrupp Aufzüge AG in order to handle fault orders efficiently. Servicedispo records these in software specially developed for ThyssenKrupp. When the fault is recorded, the fault order is automatically transmitted to the service technicians via eCall. The technicians also confirm receipt of the order by SMS. This confirmation lands in the service dispatcher’s email inbox.

Why customers appreciate eCall

“Besides the cost issue, it was important that the service be easy to manage. This is given with the web interface. We were also convinced by the uncomplicated way of billing. Unlike other providers, we don’t just get disconnected here should the units accidentally run out.”

– Dominik Hug, Head of IT