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Omnichannel Customer Support for Businesses
FAQ | Frequently Asked Questions About Omnichannel Customer Support
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Communication channels
Discover our centralised, seamlessly integratable solutions for SMS, WhatsApp, RCS, voice, email, fax and other digital channels, all of which are operated in accordance with Swiss and EU data protection standards.
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Multi channels
WhatsApp API, Facebook, Telegramm, etc
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SMS online
Send and receive SMS online on your PC
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WhatsApp
Interactive customer communication via WhatsApp
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RCS
The new generation of text messages
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E-mail-to-SMS
SMS, fax and push messages via e-mail
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Text-to-speech
SMS read out to the recipient
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Push messages
Send push messages to Threema
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Fax online
Faxing without a fax machine
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Solutions
Everything you need for professional business communication on a single platform: send and receive messages via SMS gateways, WhatsApp, SMS APIs and virtual numbers for efficient customer communication. Plus, omni-channel customer support, WhatsApp campaigns and newsletters.
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SMS gateway
SMS via SMPP, HTTPS, E-Mail, WebService, REST
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SMS API – Interfaces
Test all important interfaces
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Omnichannel Customer Communication
Automate customer journeys with WhatsApp, SMS, and omnichannel messaging
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Omnichannel Customer Support & Service
Automate marketing campaigns, appointment reminders, onboarding, renewals, and payment reminders
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Sending messages
Via SMS, fax, e-mail, pager, voice & push
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Receiving messages
On SMS, fax, email, pager, voice & push
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WhatsApp Business API
Mass messages, 2FA, codes, support requests and more via WhatsApp.
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Mobile & fax numbers
Rent virtual SMS & fax numbers
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Business options
Additional options for your eCall Business account
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ServiceNow Plugin
ServiceNow SMS Notification Plugin
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Application areas
Explore the many ways in which SMS and other channels can be used for customer information, appointment reminders, mTANs, alerts, mobile marketing and internal communication.
Customer CommunicationSecurityEmployee informationMobile Marketing
