Sending and Receiving SMS and Faxes in the Healthcare and Pharmaceutical Sectors
In the healthcare and pharmaceutical sectors, a large portion of communication still takes place via traditional fax. That is why our internet fax solution is frequently used in these fields.
Reduce no-shows by up to 50% by sending appointment reminders to patients via SMS. And simplify the coordination of nursing staff.
Document delivery via fax
eCall in action
It is estimated that approximately half of all medical practices still use traditional fax machines to send medical reports and referrals. The IT company BlueCare AG from Winterthur has therefore integrated eCall’s fax service into its “BlueConnect” software solution. This specialized application for the healthcare sector helps medical practices efficiently manage the growing mountain of administrative tasks and improve practice workflows.
Our Solution
“The established eCall system meets the technical requirements, and F24 Switzerland (formerly Dolphin Systems) impressed us with the professionalism with which it addressed our individual needs.”
– Natalie Cartier, Head of Communications at BlueCare
Online Fax
eCall in Action
B. Braun Medical AG, the global manufacturer of medical technology products, has replaced its fax reception and transmission system. The fax cloud solution is now used in all Swiss branches instead of a local server infrastructure. eCall provides 1100 fax numbers. This simplifies operations while reducing costs.
Our Solution
“The collaboration with F24 Switzerland (formerly Dolphin Systems) was based on partnership during the design and operational phases. This was evident, for example, in the automated user setup via the export/import interface. And not least because of the massive cost reduction.”
– Helmut Fischer, System Engineer, IT Infrastructure at B. Braun.
Employee notifications via SMS
eCall in use
Balgrist University Hospital uses SMS in its nursing department to quickly and easily call on on-call staff from the on-call pool. When needed and taking their availability into account, an SMS is sent to employees via the web, listing the open shifts. The on-call staff respond directly via their mobile phones, and the messages are received at the clinic via a predefined email address. The process is extremely efficient.
Our Solution
“The consultation provided by F24 Switzerland (formerly Dolphin Systems) was excellent. Based on our needs analysis and volume structure, we were offered a largely customized solution. The online service has now been in operation for some time and has proven itself very well. The price-performance ratio is right. Working with Dolphin Systems is a pleasure; questions are handled quickly, reliably, and competently.”
– Judith Seitz, Head of Nursing Services
You might also be interested in:
How Online Fax and SMS Strengthen the Pharmaceutical and Healthcare Industries
Learn how our SMS service is used across various industries.
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Learn from our product brochure how you can easily integrate our Business Messaging Service into your software solutions, CRM and ERP systems, or apps (5G).
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