Sending delivery status notifications and collection collection notifications by SMS

Your customers will appreciate receiving delivery status and collection notifications by SMS. This way, your target group is always up to date on the status of their delivery.

Illustration Delivery status and pick up invitation via SMS

Your benefits with delivery status notifications and collection notifications by SMS

SMS notifications on the delivery status and collection notifications strengthen customer loyalty in the long term. Fast. Easy. Reliable.

eCall Mockup animation delivery status notification and collection invitation via SMS
  • Direct and personal customer service
    Good customer service is nowadays the key to success on the B2C market. A friendly reminder to collect a parces is now an integral part of the online buying process.
  • More efficient delivery processes
    By proactively communicating the delivery status of a shipment, you prevent customers from having to make inquiries about the delivery. Another positive aspect: You improve the efficiency of your delivery process and eliminate delivery failures.
  • Better customer relations
    Many customers value direct and fast communications. Especially when it comes to information about an order and the status of the delivery.
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eCall tip

Make the life of your customers easier with SMS delivery status notifications and collection notifications. Add SMS communication to your ordering process and optimise your customers’ experience.

This is how easy it is to send SMS notifications on delivery status
and collection invitations to customers with eCall

Notifications and collection notifications can be easily sent from your application via the eCall SMS gateway. The following interfaces are available: email, SMPP, HTTP/HTTPS or WebService. Increase the convenience for your customers by keeping them informed about the status of your delivery. When communicating via SMS, you also benefit from a higher level of attention compared to information received by email. Your customers will appreciate it.

Collection requests are appreciated by your customers because the person collecting does not have to find out for themselves the exact place and time of collection. In addition, the mobile phone is a constant companion nowadays, which increases the likelihood that the collection notification will actually be noticed in a timely manner. An absolute win-win situation for customers and sellers.

When the goods receipt is posted, the system forwards the data relevant to the pickup to eCall. An interface is then used to send a message to the customer via SMS that the goods are ready for collection. This process is fully automated, and customers value that.

Yves Lampert, Shipping & Retail

Thousands of customers from
a wide range of industries rely on eCall

Customer reference logo Sanitas
Customer reference logo UBS
Customer reference logo Pfister
Customer reference logo University Hospital Zurich
Customer reference logo Migros
Customer reference logo SBB

Areas of application for delivery status notification & collection notifications

  • Online shops that ship products (fashion and electrical online shops)
  • Service providers such as opticians, garages etc.
  • Order collection notifications in retail & ecommerce
  • Delivery status information from printers

Simply try it out for free. If you have any questions, we will be happy to assist you individually.

Telephone support
during office hours:

+41 44 787 30 70

Request or support
by e-mail:

[email protected]

by fax:

+41 44 787 30 71

We are allways at your service

Martin Ulrich Senior Key Account Manager

Do you have any questions about eCall Business Messaging, need support for our service or would you like to receive a customised offer?