SMS notifications on delivery status
and collection invitations

Your customers will appreciate being up to date on the status of their delivery at all times.

Illustration Lieferstatus und Abholungseinladung per SMS

Your benefits with delivery status notifications and collection invitations via SMS

SMS notifications on the delivery status and collection invitations strengthen customer loyalty in the long term. Fast. Simple. Reliable.

eCall Mockup animation delivery status notification and collection invitation via SMS

  • Direct and personal customer service Nowadays, customer service is the be-all and end-all of being successful in the B2C market. A friendly pick-up reminder is now part and parcel of the online purchase process.
  • More efficient delivery processes
    Sending a pro-active communication about delivery status means you customer doesn’t have to inquire about their delivery. Another really positive aspect: You improve the efficiency of your delivery process and eliminate delivery failures.
  • Better customer relations
    Many customers value direct, quick communication. Particularly when it involves information about an order and delivery status.

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eCall tip

Increase the convenience for your customers with SMS notifications on delivery status and pick-up invitations. Add SMS communication to your ordering process and optimise your customers’ experience.

This is how easy it is to send SMS notifications on delivery status
and collection invitations to customers with eCall

You can send alerts and collection notifications easily from your applications via the eCall text message gateway. The following interfaces are available: Email, SMPP, TCP/IP, HTTP/HTTPS, WebService or UCP. Make life easier for your customers by keeping them up to date about the status of their delivery. With communication by text message, you can also take advantage of the increased level of attention compared to email information. Your customers will thank you for it.

Your customers value collection notifications as the person making the collection does not have to inquire about the exact time and location of the collection. On top of that, the mobile phone is a constant companion nowadays, which makes it even more likely that the collection notification will be read and understood in good time. It’s an absolute win-win situation for the customer and the seller.

When we book goods in, the system automatically forwards the relevant data for the collection to eCall. A message is then sent to the customer via text, to say that the product is ready for collection. This process is fully automatic, and customers really value it.”

Yves Lampert, Shipping & Retail

Thousands of customers from
a wide range of industries rely on eCall

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Areas of application for delivery status notification & collection requests

  • Online shops who deliver products (fashion and electrical online shops)
  • Service providers such as opticians, garages etc.
  • Collection reminders for orders in retail and ecommerce
  • Delivery status information from printers

Just test it for free. And if you have any questions, we will be happy to assist you personally.

Telephone support
during office hours:

+41 44 787 30 70

Request or support
by e-mail:

info@ecall.ch

Contact
by fax:

+41 44 787 30 71

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