SMS Alerts, Monitoring, and Technical Alerts
Try our SMS alerting service. Send notifications simultaneously or in stages with acknowledgment via SMS to voice, email to SMS, and email to pager, etc.
Features of smart eCall SMS alerting
Reliably alert, monitor, and oversee IT or technical infrastructures. All from our secure Swiss private cloud.
Via SMS, email, XML, and phone.
Via SMS, phone voice message, pager, email, and wake-up call.
5 active action plans/alarm plans and up to 10 active recipients.
Includes filter functions for more efficient processing.
Via SMS, phone, and email.
To any number of people. To cell phones, landlines, pagers, and email.
With an escalation function until a responsible person responds.
“Email to SMS” forwarding and “SMS to Voice” conversion, conference calls, multi-filter, alarm stop.
eCall Tip: “Forward SMS as a voice message via phone call”
The system can convert SMS messages you receive via a virtual mobile number rented from eCall into a voice message and forward it as a phone call to any phone number. The system automatically recognizes text in German, English, French, and Italian and reads the message aloud to the recipient.
This feature is therefore ideal for use in emergency alerting but also anywhere where very important messages need to reach recipients quickly and reliably.
Are you affected by the 3G shutdown?
Replace your 2G-dependent hardware with our web-based SMS gateway. Sending messages over the internet via API interfaces (email, HTTPS, WebService, etc.) is therefore the ideal alternative for maintaining your technical alerting systems or other industrial applications.
Our solution is quick and easy to set up we’ll help you every step of the way.
Application example: Tiered SMS alerting with acknowledgment & escalation
Whenever machines, systems, or devices generate important messages and you want to ensure they reliably reach one of your employees.
- Machine XY sends an error message via email to eCall express
- The alert (action plan) is triggered immediately according to your specifications
- A first employee is alerted via SMS
- If they do not acknowledge it within five minutes, the tiered alert escalates to the second employee, then the third, and so on
- When an employee acknowledges the alarm via SMS, they confirm that they will address the error on machine XY
- The alarm is terminated and all recipients are notified
eCall express | SMS Alerts & Technical Alerts
Reliably monitor IT or technical infrastructures. Send alerts and notifications
from the secure Swiss private cloud.
The key features of our SMS alerting
Communicate with individuals or groups about important events. Alert your recipients simultaneously or in stages and receive delivery confirmations!
- With staggered SMS alerting featuring an escalation function, the system continues to attempt delivery until a responsible person responds. This ensures no important message goes unnoticed, without unnecessarily disturbing too many people at once.
- With an acknowledgment, the recipient confirms receipt of a message. This gives you 100% certainty about who you’ve reached and when.
Trying out the free trial version speaks louder than a thousand words! We’ll activate your access immediately:
Applications for technical alerts via SMS
Anywhere machines, systems, or devices generate important notifications and you want to be sure they reliably reach one of your employees.
- IT infrastructure
- Temperature monitoring
- IT service providers / support organizations
- Heating, cooling, and ventilation systems
- Building maintenance
- Energy supply
- Water supply
- Production machinery
- Laboratory equipment
- Vending machines of all kinds
Real-world examples from our customers
Malfunctions
“To quickly disseminate information during malfunctions and avoid complaints, I want to reach my customers as immediately as possible. Unfortunately, emails are not very effective in this case, and phone calls are too time-consuming for us.” –
-David Gruber, IT Customer Service
With just a few clicks, you can send “outage notifications” to your customers via SMS alerts directly from your computer, informing them quickly and efficiently. Templates and contact lists also simplify the process of sending information.
Monitoring & Surveillance
“Maintaining our machinery is time-consuming. Manually checking each machine for error messages takes time. Monitoring would therefore be much easier if status or error messages could be received directly at the workstation.”
– Stefan Sturm, IT Project Manager
eCall enables information transmission via interfaces integrated into your system. It thus simplifies the overview of various information flows. Let important status, fault, and error messages from sensors, machine controls, system monitoring, or building management systems be automatically filtered and forwarded in a timely manner to the responsible employees.
SMS Information and Subscription Services
“Depending on the weather and snow conditions, we sometimes need to issue a weather or avalanche alert. We would therefore prefer an information service that residents or interested parties could sign up for themselves. The service should contact subscribers via their mobile phones.”
– Gisela Bucher, Municipal Administration
With eCall, you can easily set up an SMS information service or subscription service that interested parties or those affected can subscribe to. Stored information can then be retrieved via SMS. You enter the texts to be sent yourself online via the Internet.
General Alerting
“I am currently organizing the ‘general alert system’ in my canton. In addition to stationary sirens, we also use mobile sirens. But that is not enough. Remote homes and farms are therefore warned by phone. In the event of an alert in my model municipality, I therefore have to make about 30 phone calls in several languages. We would therefore like to optimize this process.”
– Eugen Zurbuchen, Office for Military & Civil Protection
With eCall, you can send voice messages (text-to-speech). The system then calls individual recipients or larger groups and reads the written text aloud, e.g., “Attention: general alert. Please turn on the radio and follow instructions…” Voice messages can be sent worldwide to any landline or mobile phone. The available languages are DE, EN, FR, and ITA. Additionally, a confirmation of receipt can be requested.
Registration for Trial Access
Please fill out the form below to register.
We guarantee the following:
- Reputable and reliable Swiss service
- test and try it out without risk or obligation
- No unexpected bills or other charges
- Your personal data will never be shared (cell phone number, addresses, entries, etc.)
Do you have questions about registration?
You can reach us directly during office hours at +41 44 787 30 70.
Do you have more comprehensive needs in the area of alarm and crisis management?
Are your needs more extensive than simply supplementing your alerting system with an SMS channel?
Then FACT24 is the right product for your professional, global alerting and crisis management. The Software-as-a-Service solution supports you in the prevention, management, and follow-up of critical incidents. Learn more about the product and its applications on our website or contact your senior account manager.
Is your company prepared for a crisis?
Take a 3-minute test now to see how ready your organization is!
Martin Ulrich
Senior Key Account Manager Business Messaging
[email protected]
T +41 44 787 30 70
Do you have any questions? As an eCall expert, I’d be happy to advise you personally.
I look forward to hearing from you via message or phone call.
