ServiceNow SMS Notification Plugin

Send SMS notifications as a ServiceNow customer with our free plugin: Alerting the on-call service, updates on the status of a problem, notifications about the assignment of a new incident, problem or change.

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eCall has developed a plugin to send SMS notifications for users of ServiceNow

Set up SMS as a contact method in your ServiceNow account. Once an incident is created, support providers are alerted via SMS with predefined senders and texts, depending on the priority level. These messages can be sent to individuals and groups

Escalation within a group is also possible. The eCall plugin fits easily into the management of incidents with ServiceNow – based on the integration of ServiceNow’s webservice interface (API).

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ServiceNow SMS triggers can be set on the “Change”, “Incident” and “Problem” tables with
the following scenarios:

  • Alerting of on-call teams
  • Updates on the status of a problem
  • Notification about assignment
    of a new Incident / Problem / Change
Alerting of on-call teams via ServiceNow plugin from eCall Business Messaging
Assignment of incidents via ServiceNow plugin from eCall Business Messaging
Update for status change via ServiceNow plugin from eCall Business Messaging

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Our systems are located in Switzerland at Equinix, which complies with the ISO 22301, ISO 27001 and ISO 9001:2015 standards. We also bear the “swiss made software + swiss hosting and swiss digital services” labels.

Your advantages with eCall

  • Reliable and secure: System availability > 99.9 %
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  • Leading provider for business messaging: over 30 years of experience on the Swiss IT market
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Do you have questions about the integration of our ServiceNow SMS plugin?
I would be happy to advise you personally.

I look forward to your message or your phone call

Martin Ulrich, der Experte für den SMS-Service eCall

Martin Ulrich
Key Account Manager Business Messaging
[email protected]
T +41 44 787 30 70

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