ServiceNow SMS Notification Plugin
As a ServiceNow customer, send SMS notifications with our free plugin: alert the on-call team, provide updates on the status of an issue, and send notifications about the assignment of a new incident, issue, or change.
eCall has developed a plugin for sending SMS notifications for ServiceNow users.
Set up SMS as a contact method in your ServiceNow account. As soon as an incident is created, support staff are alerted via SMS with predefined senders and texts, depending on the priority level. These messages can be sent to individuals as well as groups.
Escalation within a group is also possible. The eCall plugin integrates seamlessly into ServiceNow incident management based on the integration of ServiceNow’s Web Service API.
Key features at a glance
- Alerting on-call teams
- Update on the status of an incident or a ticket
- Sending SMS messages from the ServiceNow Agent Workspace
- FlowAction and automatic triggers for sending SMS
You can rely on us in every way
ISO/IEC 27001:2022 certification
We hold ISO/IEC 27001:2022 certification for information security. In addition, a comprehensive recertification is conducted every three years.
Data Protection in Switzerland & Europe
We comply with the Swiss Federal Act on Data Protection (DSG) and the European General Data Protection Regulation (GDPR).
System Location in Switzerland
Our systems are located in Switzerland at Equinix (data center), which meets the ISO 22301, ISO 27001, and ISO 9001:2015 standards. We are also holders of the “swiss made software” and “swiss digital services” labels.
Your benefits with eCall and the ServiceNow SMS Notification Plugin
- Reliable and secure: System availability > 99.9%
- Reliable and knowledgeable contacts: personal support from Wollerau
- Leading provider of business messaging: over 30 years of experience in the Swiss IT market
- Premium service: We work exclusively with premium providers
Do you have questions about integrating our ServiceNow SMS Notification Plugin? I’d be happy to advise you personally.
I look forward to your message or phone call
Martin Ulrich
Senior Key Account Manager Business Messaging
[email protected]
T +41 44 787 30 70
