Create new customer experiences through your preferred channels worldwide
WhatsApp, RCS, Facebook Messenger, Instagram, Telegram, Viber, email, live chat, video, and more!
Would you like to take advantage of new opportunities through cross-channel communication?
Then you’ve come to the right place! We have this channel ready for you. All channels are accessible via an API wherever possible. Prefer to use a web portal? No problem! You can also use the channels via a chat interface, as a customer service center, and with programmable chatbots and automated flows.
We can also connect many channels to standard platforms such as Salesforce, HubSpot, Microsoft Dynamics, Oracle Eloqua, Stripe, Adobe Commerce, ServiceNow, Shopify, ZohoCRM, Slack, and others.
Send product information, notifications, verifications (2FA), customer communications, marketing campaigns, and appointment reminders via our web portal or API. Respond directly to customer inquiries in chat or have an intelligent chatbot handle them.
With our web platform, you can send, receive, and manage online SMS messages easily, centrally, and efficiently—ideal for professional business communication.
Send high volumes of emails via our platform or accompany customers on their customer journey with personalized notifications. Use our email validation to eliminate invalid email addresses and improve the quality of your email database.
Integrate live chat into your website or app—via API or web portal.
Incorporate video calls into your customer journey, e.g., for authentication, anonymous video calls (market research, online dating, etc.), candidate interviews, conferences, and focus groups.
Additional channels in our portfolio
Use leading messenger and chat channels such as Facebook Messenger, Instagram, Telegram, LINE, KakaoTalk, Google’s Business Messages, Apple Messages for Business, and Viber for modern customer service, chatbots, and direct customer communication.
Use Cases for Modern Customer Communication
Discover how companies use our platform to efficiently manage campaigns, service processes, and automated notifications across multiple channels. Our platform helps companies manage customer communication centrally, automatically, and across all channels. From marketing campaigns and customer service to reminders and onboarding processes, numerous use cases can be handled efficiently and professionally.
Campaigns & Newsletters
Send targeted campaigns, offers, and newsletters via the right channels, such as SMS, WhatsApp, RCS, or email. This allows you to reach your customers directly, increase the visibility of your messages, and drive engagement and conversion.
Omnichannel Customer Support
Centralize your customer service across multiple communication channels. Process inquiries in a structured manner, automate status updates, and improve accessibility and service quality for your customers.
Appointment Reminders
Automatically remind customers, patients, or business partners of upcoming appointments. This reduces no-shows, eases the workload on your teams, and ensures smooth appointment scheduling.
Customer Onboarding
Guide new customers from the start with automated welcome messages, information, and next steps. This creates a professional first impression and strengthens customer loyalty right from the onboarding process.
Policy & Contract Renewal Reminders
Notify customers in a timely manner about upcoming contract or policy renewals. Automated reminders help ensure deadlines are met, reduce follow-up inquiries, and increase the renewal rate.
Payment Due Date & Premium Reminders
Remind your customers early and reliably of upcoming payments, premiums, or deadlines. This improves communication regarding payment dates, reduces delays, and supports an efficient collections process.
Thousands of customers across a wide range of industries rely on eCall
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Don’t miss the opportunity to revolutionize your business communication.
Contact us today. Discover how simple and effective your communication can be. With us, you’re always one step ahead.
We look forward to your call: +41 44 787 30 70
Thank you for your interest in our omnichannel platform
Let’s discuss your service use case
We’ll show you how to communicate successfully with your customers via omnichannel. Request a no-obligation consultation now and discuss your specific use case with us.
- Please fill out the online form. I will contact you shortly by phone to discuss the next steps. You are also welcome to call me at 41 44 787 30 70.
