SMS in the retail, food service, service, and trade sectors
Professional SMS for hospitality, retail and service businesses. Send reservations, collection notices, delivery updates and important customer information quickly, directly and reliably via a Swiss business messaging platform.
In the service, retail, hospitality, and service sectors, eCall sends information via SMS and fax to customers and employees, as well as updates on the delivery status of packages or reservation confirmations for restaurant guests.
SMS feature for the Rega app
eCall in action
When an alarm reaches Rega, the operations center first asks for the caller’s location. This location is often not immediately available, and further clarification is required. As a result, valuable minutes may be lost. The “iRega” app offers assistance here and supports the alert process. Upon an alert, “iRega” immediately sends the coordinates and personal details previously saved in the app. Response messages are sent via the SMS portal to customers who have activated the iRega app to confirm the alert.
Our Solution
“iRega” can save valuable time in emergencies both domestically and abroad. F24 Switzerland (formerly Dolphin Systems AG) is involved in its development and operation as a technical partner.
Delivery status via SMS
eCall in use
The Migros subsidiary Ex Libris uses the eCall SMS gateway for customer communication. As soon as an ordered item arrives at the desired store, the customer is notified: When the goods receipt is processed, the system forwards the data relevant for pickup to eCall. The portal sends a message via SMS or email to the customer indicating that the goods are ready for pickup. This process is fully automated. For this comprehensive project, the service was named the winner of the “Best of Swiss Web Award” in the “Business Efficiency” category in 2012 and awarded the Gold Buoy.
Our Solution
“Thanks to seamless process integration and the highest possible level of automation, people no longer shop by channel but by brand. This has also contributed significantly to customer satisfaction.”
– Jürg Bühler, Head of E-Business at Ex Libris AG.
Fax communication with branches
eCall in use
The Swiss family-owned company OTTO’S uses eCall for fax communication with its branches. They primarily use the fax service in locations where employees do not have a fixed computer workstation. The web-based portal replaces an in-house system. By switching to a modern online fax solution, the retailer saves on hardware, maintenance, and licensing costs.
Our solution
“We are satisfied with the fax solution. So far, we haven’t experienced any interruptions or unexplained errors. The transition to the eCall solution went smoothly. We always receive quick and competent answers to our questions.”
– Thomas Lötscher
You might also be interested in:
Why you should rely on SMS in (brick-and-mortar) retail
Optimize your business communication with eCall
Learn from our product brochure how you can easily integrate our Business Messaging Service into your software solutions, CRM and ERP systems, or apps.
Learn how our SMS service is used across various industries.
We connect businesses with people. eCall is the leading Swiss provider of professional business communication across all sectors.
Try it for free. And if you have any questions, we’re happy to assist you personally.
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