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More than 6 million people in Switzerland use WhatsApp. The messenger service is no longer just for private communication, but is also used for communication between customers and companies. This channel offers companies the opportunity to make the most of this potential. This article explains the outstanding advantages of this type of communication, how to create WhatsApp newsletters and what rules need to be observed.

Login codes via text message, appointment reminders on a smartphone, order delivery status updates, or security notifications for online banking: Many of the messages customers receive every day are not sent manually. They are triggered automatically by an application, platform, or enterprise system.

That is exactly what A2P messaging is. The term stands for Application-to-Person Messaging and describes the automated sending of messages from systems to individuals.

In this article, we explain in simple and easy-to-understand terms what A2P messaging is, how it works, which channels are involved, and why it’s becoming increasingly important for Swiss companies.