Business Messaging from Switzerland – Secure, Compliant, Reliable
Your data remains in Swiss data centers. ISO-certified, GDPR- and DSG-compliant. Professional data protection and data security are of central importance in today’s business world. F24 Schweiz AG therefore makes every effort and takes all necessary precautions every day to ensure the highest level of data protection and data security.
Data Protection & Security at a Glance
Certification according to ISO/IEC 27001:2022
F24 Switzerland AG holds ISO/IEC 27001:2022 certification for information security. The annual audit by The British Standards Institution (BSI) ensures that F24 AG and its subsidiaries will continue to comply with the international standard in the future. A comprehensive recertification is also conducted every three years.
System Location: Switzerland
Our systems are located in Switzerland. They are housed in two state-of-the-art, independent data centers operated by Equinix in the greater Zurich area. Equinix supports the following standards in Switzerland: ISO 22301, ISO 27001, and ISO 9001:2015. We are also proud holders of the “swiss made software” and “swiss digital services” labels.
Data Protection Laws in Switzerland and Europe
F24 Schweiz AG complies with the revised Swiss Federal Act on Data Protection (DSG) effective September 1, 2023. Furthermore, we have been compliant with the European General Data Protection Regulation (GDPR) since May 25, 2018. We thereby meet the highest global standards and strictest guidelines regarding the protection of customer and personal data.
Data Processing Agreements (DPA) and Non-Disclosure Agreements (NDA)
To ensure compliance with data protection regulations when providing services with partner companies, we enter into appropriate data processing agreements with all data processors. Furthermore, all our partners who have access to sensitive data for the purpose of collaboration are bound by confidentiality agreements. eCall Business-Business customers can enter into a Data Processing Agreement (DPA) at any time (also known as a Data Processing Agreement or DPA, etc.). Please contact our experts at +41 44 787 30 70 or [email protected].
EcoVadis Sustainability Rating
EcoVadis, the world’s largest and most trusted provider of business sustainability ratings, awarded F24 Schweiz AG a silver medal for its focus on sustainability during the 2021 certification process. The rating comprehensively covers the four key practices of corporatesocial responsibility (CSR):
➡ Environment,
➡ fair working conditions and human rights,
➡ ethics
➡ and sustainable procurement
Technical and organizational measures (TOMs)
To ensure data protection and information security, F24 Switzerland AG defines technical and organizational measures in accordance with Article 32 of the GDPR. These include measures for confidentiality, integrity, and availability/resilience, as well as procedures for regular review, assessment, and evaluation.
Penetration Tests
We have our systems and infrastructure tested annually by the renowned external firm SySS GmbH from Tübingen, Germany which specializes in penetration testing. We address any weaknesses discovered promptly and with lasting solutions.
System Availability and Customer Service
eCall’s system availability is > 99.9%. In addition, our technical team in Wollerau provides fast, personalized, and expert support during business hours in German, English, Italian, and French. Furthermore, we offer a Premium Service Level Agreement (SLA) for 24/7 support 365 days a year with a response time of 1 hour.
Because confidentiality is crucial
In sensitive sectors such as finance, healthcare, government, or industry, every message counts not only in terms of content but also with regard to data protection and confidentiality. Patient information, financial transactions, or internal alerts must never fall into the wrong hands.
That is why it is crucial that business messaging is based on a platform that meets the highest security and compliance standards. With hosting in Swiss data centers, strict GDPR and revDSG compliance, and ISO/IEC 27001 certification, eCall offers companies the assurance that confidential information remains protected at all times and without compromise.
Case Study – How Swiss Post Rely on eCall for Secure Customer Communication
Swiss Post stands for reliability and trust like few other companies. Every day, millions of shipments, payments, and pieces of information are processed both digitally and physically. To ensure that communication with customers meets the same high standards in the digital environment, Swiss Post relies on eCall Business Messaging. → Read the full case study
Whether it’s SMS notifications about shipment status, WhatsApp updates in the contact center, or the secure transmission of large volumes with eCall, Swiss Post benefits from:
- Hosting in Swiss data centers for maximum data security
- Reliable delivery with minimal latency
- GDPR and nDSG compliance across all processes
- Clear reporting & integration into existing systems
The result: digital customer communication that is as reliable as the yellow fleet itself fast, secure, and up to Swiss standards.
Thousands of customers from a wide range of industries rely on eCall
We’re happy to assist you personally with any questions.
Phone support
during business hours:
+41 44 787 30 70
Inquiries or support
via email:
Contact us
by fax:
+41 44 787 30 71
