SMS Alerting, Monitoring & Technical Alerting

Try our SMS alerting. Inform simultaneously or staggered with acknowledgement via SMS to Voice, e-mail to SMS and e-mail to pager, etc.

Illustration eCall SMS Alarmierung

Functional scope of the smart eCall SMS alerting

Reliably alert, monitor and supervise IT or technical infrastructures. All this from our secure Swiss private cloud.

Alarm triggering

By SMS, e-mail, XML and telephone.

Alarm reception

By SMS, telephone voice message, pager, e-mail and wake-up call.

Action / alarm plans

5 active action plans/alarm plans and up to 10 active receivers.

Alarm logbook

Including filter functions for efficient editing.

Acknowledgement of alarms

Via SMS, telephone and e-mail.

Simultaneous alerting

To any number of people. To mobile phone, telephone, pager and e-mail.

Staggered alerting

With escalation function until a responsible person reacts.

Various extra features

Forwarding “e-mail to SMS” and converting “SMS to voice”, conference calls, multi-filter, alarm stop

Are you affected by the 2G switch-off?

Replace your 2G dependent hardware with our web-based SMS gateway. Sending messages over the internet via API interfaces (email, HTTPS, WebService, etc.) is the ideal alternative to maintain your technical alerting or other industrial applications.

Our solution is simple and quick to set up – we support you.

Illustration eCall Problemlösung

Application example: Staggered SMS alerting with acknowledgement & escalation

Whenever machines, systems or devices output important messages and you want to be sure that they reach one of your employees reliably.

  1. Machine XY sends an error message by e-mail to eCall express
  2. Immediately the alarm (action plan) is triggered according to your specifications
  3. A first employee is alerted by SMS
  4. If this is not acknowledged within five minutes, the staggered alarm escalates to the second staff member, the third and so on…
  5. If a staff member then acknowledges the alarm via SMS, he confirms that he is taking care of the fault at machine XY
  6. The alarm is terminated and all recipients are informed
Preview of the eCall brochure: eCall express – SMS alerts & technical alerts

eCall express | SMS alerting & technical alerting

Reliably monitor IT or technical infrastructures. Alert and inform from the secure Swiss private cloud.

Icon eCall Alarmierung und Monitoring

The key functions of our SMS alerting

Communicate with individuals or groups about important events. Alert your recipients simultaneously or staggered and receive confirmations of receipt!

  • With the staggered SMS alert with escalation function, the system keeps searching until a responsible person responds. This way, no important message goes unnoticed – without unnecessarily disturbing many people at the same time.
  • With an acknowledgement, the recipient confirms receipt of a message. This gives you 100 per cent certainty about who you have reached and when.

Working with the free trial version says more than 1000 words! We will activate your access immediately!

Areas of application technical alerting via SMS

Whenever machines, systems or devices output important messages and you want to be sure that they reach one of your employees reliably.

  • IT infrastructure
  • Temperature monitoring
  • IT service providers / support organisations
  • Heating, cooling and ventilation systems
  • Caretaker services
  • Energy supply
  • Water supply
  • Production machine
  • Laboratory equipment
  • Vending machines of any kind

Practical examples from our customers

Malfunctions

“In the event of a malfunction I need to communicate information rapidly to avoid complaints. To do this, I have to reach my customers as directly as possible. In this situation, emails are not very effective and telephone calls are too time-consuming.”

– David Gruber, IT Customer Service

Icon eCall technische Störungen

In a few clicks, eCall allows you to send your customers an SMS message from your computer, warning them about the malfunction and informing them about the situation rapidly and efficiently. Templates and contact lists can be created to simplify the process still further.

Monitoring / Surveillance

“Maintenance of our machine pool is a time- and labor-intensive task. It takes time to inspect every machine manually for fault signals. Maintenance would be much easier if we could get status or fault reports sent directly to our workstations.”

– Stefan Sturm, IT Project Manager

Icon eCall Monitoring

eCall uses interfaces integrated into your system to transmit information, and thus streamlines your overview of the various information flows. Key status, fault and malfunction reports from sensors, machinery control units, system monitoring equipment, or building automation systems can be filtered automatically and redirected to the responsible members of staff.

Information and subscription services

“We have to activate weather or avalanche warnings whenever the weather and snow conditions demand. Our preference would be an information service which locals and interested members of the public could subscribe to themselves. The service would then send information to subscribers by contacting their cellphones.”

– Gisela Bucher, Municipal administration

Icon eCall Info- und Abodienste

With eCall, you can set up a text messaging information service and invite members of the public and affected individuals can subscribe. Information is saved in the service system and can then be accessed by subscribers in the form of text messages, with content that you write online using the Internet. 

General alerting

“I am currently involved in organizing ‘general alarm’ processes in my district. We use both stationary sirens and mobile sirens–– but they’re not enough. More remote houses and farms are warned by telephone, but that means if my pilot district needs to activate an alarm, I need to make around 30 telephone calls in multiple languages. We’re seeking to optimize this process.”

– Eugen Zurbuchen, Swiss Office of Military and Civil Protection

Icon eCall Alarmierung und Monitoring

eCall enables you to send voice messages (text-to-speech). The system calls individuals or large groups and ‘reads’ the written message content, e.g. “Attention, this is a general alarm. Please switch on your radio and follow instructions.” Voice messages can be sent to any telephone or cellphone throughout the world, in the languages DE, EN, FR, and ITA. The system can also prompt for confirmation that the message has been received.

More comprehensive needs in the area of alarm and crisis management

Are your needs more comprehensive than adding an SMS channel to the alert?

We recommend FACT24. This Web-based service supports you in the prevention, management and follow-up of critical incidents. Find out more about this leading solution for global alerting, notification and crisis management on our website, or contact your local representative

eCall Experte Martin Ulrich

Martin Ulrich
Key Account Manager Business Messaging
info@ecall.ch
T +41 44 787 30 70

Do you have any questions? As an eCall expert,
I will be happy to advise you personally.

I look forward to your message or phone call.

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