Omnichannel Customer Support for Businesses
FAQ | Frequently Asked Questions About Omnichannel Customer Support
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Communication channels
Discover our centralised, seamlessly integratable solutions for SMS, WhatsApp, RCS, voice, email, fax and other digital channels, all of which are operated in accordance with Swiss and EU data protection standards.
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SMS online
Send and receive SMS online on your PC
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WhatsApp
Reach customers via WhatsApp, automate messages and manage personal conversations efficiently - AI-powered
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RCS
The new generation of text messages
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E-mail-to-SMS
SMS, fax and push messages via e-mail
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Text-to-speech
SMS read out to the recipient
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Push messages
Send push messages to Threema
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Additional communication channels
WhatsApp, SMS, RCS, Voice, Threema and Fax.
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Fax online
Faxing without a fax machine
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Solutions
Everything you need for professional business communication on a single platform: send and receive messages via SMS gateway, WhatsApp, SMS APIs and virtual numbers for efficient customer communication.
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SMS gateway
SMS via SMPP, HTTPS, E-Mail, WebService, REST
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Developers | SMS APIs and Interfaces
Test all important interfaces
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Omnichannel Customer Support
Manage customer enquiries across WhatsApp, SMS and email in one place – efficiently and with AI support.
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Omnichannel Customer Communication
Manage and automate customer communication across SMS, WhatsApp and other channels, enhanced by AI.
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Sending messages
Via SMS, fax, e-mail, pager, voice & push
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Receiving messages
On SMS, fax, email, pager, voice & push
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WhatsApp Business API
Mass messages, 2FA, codes, support requests and more via WhatsApp.
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Application-to-Person Messaging (A2P)
For Swiss businesses: automate SMS, WhatsApp, RCS and more. Securely, reliably and in compliance with GDPR and nDSG.
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Mobile & fax numbers
Rent virtual SMS & fax numbers
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Business options
Additional options for your eCall Business account
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ServiceNow Plugin
ServiceNow SMS Notification Plugin
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Application areas
Explore the many ways in which SMS and other channels can be used for customer information, appointment reminders, mTANs, alerts, mobile marketing and internal communication.
Customer CommunicationSecurityEmployee informationMobile Marketing
