Send appointment reminders to customers via SMS or WhatsApp
With automatic appointment reminders via SMS or WhatsApp, you can easily remind your clients and patients of upcoming appointments. Fast. Simple. Reliable.
How you can benefit from SMS or WhatsApp reminders
With SMS appointment reminders, you can build customer loyalty by providing a valuable service. You can also receive your recipients’ replies directly via our virtual mobile numbers. With WhatsApp, you can enhance the impact of your messages with your logo, custom images and other multimedia content.
With SMS reminders, you can build customer loyalty by providing a valuable service. You can also receive replies directly from your recipients via our virtual mobile numbers. With WhatsApp, you can enhance your messages with your logo, custom images and other multimedia content.
Appointment reminders via SMS
Appointment reminders via WhatsApp
- Prevent unnecessary loss of revenue
Reduce the number of missed appointments by up to 50% with eCall’s automatic text reminders. Optimise your appointment management and avoid lost revenue. - Avoid idle time
Every service provider knows the situation: a customer fails to turn up for an appointment. Thanks to eCall’s automatic SMS appointment reminder, you can always make the most of your working day. - Increase customer satisfaction
Missing a meeting is often just as annoying for your customers as it is for you. A new appointment has to be found and arranged. With a short SMS, you can stay on top of things and improve customer satisfaction.
- Sending & receiving via WhatsApp
You can send and receive WhatsApp messages through an API call (software). - Directly with the customer thanks to WhatsApp Three buttons below: Confirm, Ask to reschedule, Call. If the customer confirms the appointment, they will receive the location of the store directly (e.g. from Google Maps). If the customer declines the appointment, they will receive a message that the store will contact them to reschedule. If they click Call, they can call the store directly.
- Reduce no-shows even more efficiently
The WhatsApp reminder is fresh, intuitive and innovative. Costly no-shows can be reduced even more effectively, especially with confirmation or the option to call directly.
eCall tip
With SMS reminders, you can automatically remind your customers and patients of upcoming appointments and events.
Your customer or patient can only be reached on a landline? No problem! eCall sends a voice message in this case.
This is a service that is particularly appreciated by older people and people with impaired vision.
► Practical text examples for appointment reminders vis SMS for your medical or dental practice: download text templates
It is so easy to send SMS reminders using our interfaces
The eCall interfaces allow you to send SMS appointment reminders directly from your software solution. In addition to the easy-to-use email interface, you can also send your messages to us via REST, SMPP, HTTP/HTTPS or WebService. Whichever interface you choose: We will deliver your text messages worldwide via our SMS gateway. SMS reminders can be sent automatically via eCall. You decide when and how to send reminders. Automation leads directly to increased efficiency.
Missed appointments lead to unnecessary and costly downtime. With automatic appointment reminders via SMS, your working day is always optimally filled. You can use SMS to remind your customers of an appointment in a simple and timely manner. Your customers’ responses can be easily documented and archived. Conversely, your customers also benefit from SMS reminders: They feel personally addressed and also receive a written confirmation of the time and place of the appointment.
Increase customer satisfaction with SMS appointment reminders and reduce now shows.
“As a dentist, it’s extremely annoying when my patients keep misplacing their appointment cards and missing their appointments. This means extra work and it costs me money. With eCall, I found a simple solution.“
Dr. med. dent. Daniel Schrieber, Dentist
Examples of SMS reminders
- Reminders in the medical/dental field
- Confirmations of hairdresser appointments
- Garages remind of service/workshop appointments
- Municipalities inform about garbage or cardboard collections
- Reminding employees of appointments (service technicians, field service)
- Collection reminders for retail orders
- Reminder for online check-in
Industries already using our solutions
Try it for free. If you have any questions, please contact us
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