Send surveys and subscription updates to customers via text message

SMS surveys for customers

Survey your customers, patients, employees, etc., via SMS after an interaction to gauge the quality of your services and products. Use SMS as a unique medium in mobile market research. A dedicated reception number allows for direct receipt of responses.

eCall Mockup animation customer survey via SMS

High open rate of 98% (email 15–30%)
No other communication channel has such a high open rate as SMS. Email can therefore be successfully replaced by short message service (SMS).
Quick, direct contact
For many customers, SMS surveys are still relatively unknown. This makes them stand out from the flood of emails, attracting more attention and fostering a sense of personal connection.
High response rate of over 50%
Experience shows that more than half of the people surveyed respond to SMS messages. This provides you with many important quality metrics to improve customer satisfaction.

Examples of SMS surveys

Customer satisfaction surveys
Abrief evaluation immediately after a purchase, appointment, or support interaction.

NPS surveys
Quick recommendation survey with responses on a numerical scale.

Service or delivery feedback
Evaluation of delivery, consultation, or service quality.

Employee surveys
Sentiment or pulse checks within the company.

Event feedback
Feedback after events, webinars, or training sessions.

Product or concept tests
Quick opinion polls on new offerings or ideas.

Polls & Votes
Simple yes/no or multiple-choice voting via SMS response.

Local market research
Regional surveys on services or location-related topics.

Appointment or attendance confirmations
Feedback via SMS with clear selection options.

After-sales surveys
Feedback on usage or satisfaction after project completion.

“A major advantage of eCall is the rapid and efficient dissemination of information to partners and internal departments via mobile devices.“

– Marco Balli, ASTRA, Head of Traffic Telematics

SMS surveys support your market and opinion research

Open and response rates for SMS messages or WhatsApp are significantly higher than those for emails. We’re happy to provide you with valuable insights on customer surveys and customer feedback.
SMS surveys for mobile research projects in the field of mobile market research are once again on the rise. Many marketing professionals, as well as market researchers, are therefore taking a renewed interest in the SMS medium.
SMS surveys are ideal for determining how satisfied customers are with your service or products. Short, concise SMS messages are perceived as important and are therefore more likely to be read than emails.
Take advantage of SMS’s wide reach independent of apps that require an internet connection. SMS reaches your customers at the right time and in the right place.

SMS subscription services for your customers

With an SMS search subscription, you can quickly inform customers and visitors about the latest offers in real estate, cars and vehicles, auctions, job postings, as well as the availability of products on online platforms and in web shops.

Online sales of cars and vehicles
Buying a car is a very emotional experience for many people. Fast, personalized information about new offers can make the difference between a purchase and no purchase.
Job listings from recruiters, headhunters, and job platforms
Automatically send job seekers the right job offers via SMS to keep them informed as quickly as possible.
Online auction providers
Every buyer and seller appreciates being quickly updated on new listings that match their criteria.

eCall Tip – Search Subscriptions

Boost sales and improve customer satisfaction among your potential customers by offering them the ability to track the availability status of a desired product in your store via SMS.

Get started & try it now

Offer search subscriptions to your customers, prospects, and visitors

An SMS search subscription allows you to send personalized and automated updates regarding a housing search, vehicle search, job search, or online auction. The subscriber selects their personal search criteria. The system then sends matching SMS messages directly to their mobile phone.
Additionally, as an online shop operator, you can offer your visitors the option to receive an immediate notification when a specific item becomes available for order again. This helps you avoid lost sales and boost sales figures. Another advantage of the SMS search subscription: you don’t need a separate app or software. Last but not least text messages can be received on any cell phone without any issues, even without Wi-Fi.

“The more than 32,000 users of our customer portal are very satisfied because eCall delivers SMS messages quickly the system is redundant and therefore absolutely reliable.“

– Nadia Englin, Sanitas

Examples of SMS search subscriptions

Notifications about new listings or their status on real estate platforms based on the searchers’ individual preferences.
Sending information about new listings in online car and vehicle sales that match the preferences of potential buyers.
Delivery of the latest job listings on job platforms that match candidates’ profiles.
Sending notifications to potential customers with up-to-date information on the availability of selected items through an online store.
Sending notifications via an online marketplace about new listings available for purchase or sale that meet the criteria of interested parties.