Excellent customer service on every channel – at any time
Transform your contact centre with an intelligent cloud solution for modern customer communication
Rethinking your customer communication – with a cloud contact centre solution from F24
Put your customers at the centre – with a powerful cloud contact centre solution that seamlessly combines cross-channel communication, efficient teamwork and individual service experiences. This means you are ideally equipped for the requirements of modern, digital customer service.
Get ready for the future of customer communication! Our central platform enables you to provide a standardised, flexible service on all channels – around the clock, wherever your customers need you in practice.
Maximise contact centre efficiency – through technology and simplicity – across all channels
Provide first-class customer service, increase the efficiency of your team and strengthen your brand at the same time – with a central platform that combines all the tools for modern customer communication.
Connect with your customers across all the channels they use, including chat apps, social media, live chat, email and phone.
Automation that really helps
Seamlessly connect marketing and customer service: customers can switch directly from the campaign to personalised support with their request – without any loss of information.
- Smart Routing – Automate the assignment of incoming enquiries: every message is forwarded directly to the right contact person – for shorter response times and satisfied customers.
- Custom workflows – Eliminate manual routine activities. Customisable workflows save you valuable time and create space for more complex requests.
- Chatbot integration – Respond to recurring questions around the clock with intelligent chatbots that respond immediately and take the pressure off your team.
- IVR systems & campaign handover without media discontinuity – Route your callers directly to the right place. Avoid long queues and noticeably improve service quality. Seamlessly connect marketing and customer service: customers can transfer their enquiry directly from the campaign to personal support – without any loss of information.
What is a cloud contact centre?
A cloud contact centre is an internet-based platform that centralises and manages all aspects of customer communication. In contrast to traditional, local systems, the entire infrastructure is hosted in the cloud. This enables companies to offer flexible and scalable customer service via various channels such as telephony, email, chat and social media without having to operate expensive hardware on site. It increases efficiency, reduces costs and improves accessibility for customers.
Want to find out more?
Excellent customer service – on every channel
The communication needs of your customers today are clear: fast, uncomplicated and personalised interaction – on the channel of their choice. Our solution makes exactly that possible.
Turn satisfied customers into loyal brand ambassadors – with excellent service that fits seamlessly into their everyday lives.
70% of all customers expect fast help via their preferred communication channel.
75% of consumers worldwide want to communicate with companies via messaging.
50% of customer churn can be directly attributed to poor customer service.
Consistent customer experience – across channels and end-to-end
With our cloud platform, you can create a consistent service experience across all touchpoints:
Linking all digital channels
Whether email, chat, social media or telephone – your customers receive the same high quality of service everywhere.
Minimisation of waiting times
Intelligent routing and clear processes get your customers to their destination faster.
Fewer redirects
Your team immediately sees the entire communication process – without any loss of information.
Personalised support
Your agents always have all customer data and call history to hand and can act proactively.
Optimum support for agents – for maximum efficiency in service
A motivated, well-equipped team is at the heart of successful customer service. Our platform helps you to provide your agents with the best possible support.
- Centralised workplace for all channels: A standardised user interface enables all customer enquiries to be processed via one platform.
- Immediate access to contextualised information: All customer data and past conversations are directly available.
- Flexible working models: Thanks to the native cloud solution, your teams can work from any location – without any loss of productivity.
- Relief through self-service tools: Chatbots and automated responses take care of standard enquiries.
Ready for a demo with our experts?
Don’t hesitate to contact us. We look forward to hearing from you.
Omnichannel communication – centrally controlled, complete overview
Understanding customers holistically – with a 360° view
Customer Data Platform (CDP)
All relevant customer data stored centrally and intelligently linked – for fast, contextualised action.
Third-party data easily integrated
Integrate external systems seamlessly and provide your agents with all the information they need immediately.
Automatic data enrichment
Every interaction helps to complete customer profiles – for even more targeted support.
Make success measurable – with clear insights into your performance
Live dashboards
Keep an eye on important KPIs such as processing times or customer satisfaction (CSAT) at all times – in real time.
Detailed reports
Analyse all relevant key figures to make informed decisions and continuously optimise your processes.
Transcripts & call logs
Use call recordings for quality assurance, training or process improvement.
Ready to take your customer service to the next level?
With the Conversational Platform, you can make your customer communication more efficient, personalised and future-proof – across all channels.
A look at classic use cases
For every stage of the customer journey – learn how to optimise your contact centre and offer your customers a better experience
Programme your cloud contact centre to support the entire customer journey.
Acquisition & onboarding
- Smooth registration process on the preferred channel
- Support with account creation through chatbots or live agents
- Personalised support right up to the first order
Growth & service
- Order status, delivery updates, billing questions – handled efficiently
- Call forwarding to digital channels to reduce costs
- Answers to frequently asked questions quickly and reliably
- Context-related upselling offers
Customer loyalty & retention
- Fast and structured processing of complaints
- Smooth returns processes
- Customer surveys to continuously improve satisfaction
Martin Ulrich
Senior Key Account Manager
Business Messaging
[email protected]
T 41 44 787 30 70
Would you like to test our Contact Centre?
I look forward to your message or phone call.
I would be happy to advise you personally.
Thank you for your interest in our Cloud Contact Centre solution
- Please complete the web form. I will contact you shortly by phone to discuss the next steps. You can also contact me by telephone on 41 44 787 30 70