Capture guest contact details using QR codes by SMS

Implement your Covid-19 protection concept efficiently and without an app:
register and inform guests or customers quickly and reliably

The reliable SMS solution
for easy tracking and tracing of personal contacts

The relaxation of the coronavirus lockdown decided by the Federal Council is tied to a corresponding protection concept for companies. The traceability of contacts in the event of suspected coronavirus infection and the warning of any affected individuals play a central role here.

Quickly capture your guests’ and customers’ contact information with suspected COVID-19 by SMS. With our SMS service, you can record the contact details and forward them to the cantonal authorities if necessary. Without an app or additional programs.

Contact your cantonal doctor or the Coronavirus Infoline:
+41 58 463 00 00, 6am to 11pm

Illustration COVID-19 symptoms

This is how easy it is to collect data using a SMS QR code

Quick and easy data collection from guests and customers – without an app.

For whom is the registration of guests and customers suitable?

A protection concept is still required for all publicly accessible facilities and businesses as well as for events. This must ensure the tracing of close contacts

(contact tracing) if both the distance (1.5 metres) and the protective measures cannot be maintained. For example, contact tracing is used in the following areas:

  • Restaurants: Guest registration in restaurants and bars (protection concept of Gastrosuisse)
  • Disco/night clubs: recording visitor numbers
  • Village shops and stores: customer contact information
  • Church events/worship services: gathering participants’ contact data
  • Casinos
  • Amusement parks and animal parks
  • Zoos and botanical gardens
  • Swimming pools and wellness centres

► The Swiss Federal Council’s measures, regulations and information on Covid-19.

And this is how simple data collection via SMS works

1. Customers scan QR code with their smartphone

We provide you with a personal QR code, which you print out and place in a clearly visible position in your restaurant, shop or business.

Scanning the QR code will trigger an SMS message to your virtual mobile number. By sending the SMS message, your customers regsiter for the SMS information service.

Most smartphones already have a QR code-scanning feature built in to the camera, so no extra app is required. As an alternative to the QR code, your customers can also manually send an SMS message to your virtual number.

Illustration Anwendung QR-Code mit dem Smartphone
Illustration Application QR Code with the Smartphone

Test the QR code now!

eCall data registration via SMS (QR code example)

Sample text of an SMS message to capture contact details (customisable):

“I am your guest today.
First name:
Date of birth:
Please inform me in case of suspected COVID-19 on this number.”

Illustration Anwendung QR-Code mit dem Smartphone
Illustration Application Logbook eCall

2. Registrations are collected in the logbook

In the logbook on the eCall portal you can see the registrations for your SMS info service – sortable in chronological order. In this way, you always have an overview of who has visited your establishment. And after two weeks – as per the protection policy – you can simply delete the data with a single click.

3. In the case of an outbreak:
Export the contact list and send it to the authorities

In the event of a suspected coronavirus infection, you can inform your guests in the relevant time window in a targeted and simultaneous manner. This way you can reach affected groups at lightning speed. If necessary, you can simply export the contact details and forward them to the cantonal authorities.

→ Tip: With Mail2SMS you can even conveniently send an SMS message to groups from your e-mail program.

Illustration Anwendung QR-Code mit dem Smartphone
Illustration Application File export from eCall portal
eCall consultant Paolo Pappalardo

Paolo Pappalardo
Account Manager Business Messaging
[email protected]
T +41 44 787 30 70

Do you have any questions?

As an eCall expert, I would be happy to advise you personally.

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Why eCall stands out

  • Quality – send messages with a direct connection to top Swiss providers
  • Data security – data remains in Switzerland at all times
  • Reliability – system availability of 99.9 % thanks to redundant gateway infrastructure
  • Speed – delivery of business SMS to anywhere in the world in seconds
  • Service – billing via monthly invoice, own sender numbers

Get your free trial account in just 2 minutes!

Illustration the advantages of eCall online SMS at a glance

Simply try it out for free. If you have any questions, we will be happy to assist you individually.

Telephone support
during office hours:

+41 44 787 30 70

Request or support
by e-mail:

[email protected]

by fax:

+41 44 787 30 71

We are allways at your service

Martin Ulrich Senior Key Account Manager

Do you have any questions about eCall Business Messaging, need support for our service or would you like to receive a customised offer?